Support

Reminders are notifications scheduled on your phone, so they need the phone’s permission. On iPhone open Settings → Notifications → Rosa Baby and allow notifications. On Android open Settings → Apps → Rosa Baby → Notifications, and set battery use to “unrestricted” or “not optimised” if your phone stops background alarms. Also check that you have not withdrawn the notifications consent in Me → Privacy and data.

Rosa Baby uses Sign in with Apple (iPhone and iPad) and Sign in with Google (iPhone, iPad and Android); there are no passwords. Use the same Apple or Google account you first used, and check your internet connection. Still stuck? Email us with your phone model and app version.

Install Rosa Baby and sign in with the same Apple or Google account. Your data syncs from our servers. Nothing needs to be transferred by hand.

Sign in, open Rosa Baby Plus and tap Restore purchases. The app checks your subscription with the App Store or Google Play and unlocks Plus again. Use the same Apple ID or Google account that bought it.

Cancel in the store you bought from; we cannot cancel it for you. iPhone or iPad: Settings → tap your name → Subscriptions → Rosa Baby Plus → Cancel Subscription (at least 24 hours before renewal). Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Rosa Baby Plus → Cancel subscription. You keep Plus until the end of the paid period. Deleting the app or your account does not cancel it. Refunds are handled by Apple or Google.

Open Me → Privacy and data → Export my data. You get a ZIP with your data as JSON, CSV, Markdown and calendar files, plus your original photos. The download is available for 7 days.

In the app: open Rosa Baby, go to Me → Privacy and data → Delete my account, read the summary, sign in again with Apple or Google to confirm, then confirm. Your account and data are deleted straight away and you are signed out on every device. This cannot be undone, so export your data first if you want a copy.

What is deleted: your account, pregnancy details, journal, photos, symptoms, weight, appointments, baby names, partner links, consents, devices and sessions, export files and your personal encryption key.

What is kept: encrypted backups are overwritten within 35 days (and any restore re-applies your deletion first); a de-identified billing record is kept for 7 years only if you ever subscribed; a small anonymous deletion record is kept for abuse prevention and to re-apply deletions after a restore.

Your subscription is not cancelled automatically. Cancel Rosa Baby Plus in the App Store or Google Play first (see above).

Without the app: email support@troysoft.com.tr with the subject “Delete my account”, from the email address linked to your account. If you signed in with Apple or Google without sharing an email, say so and we will help you confirm it is you. We verify the request, delete your account and data within 30 days, and confirm by email.

You can tell the app, and it adjusts what it shows: reminders pause, offers are removed and it points you to support. Please be gentle with yourself and reach out to your care team if you need to talk. You can export or delete your data whenever you like.

No. It is an approximate illustration of how babies typically develop around each week. Sizes and weights are published averages, and every baby grows at their own pace. Questions about your baby’s growth are for your care team.

Thank you. Email us with the week or screen and what looks wrong. Health content is based on public sources and reviewed, and we correct it when guidance changes.

It is optional and part of Rosa Baby Plus. It needs a separate consent that you can withdraw in Me → Privacy and data. Your question is scrubbed of names and similar details and sent, with your rounded pregnancy week, to our AI provider (OpenAI) to produce an answer. Answers are general information, not medical advice. See the Privacy Policy.